1. In order to respond to customers, you need to write a message in the "Reply" field and click "Send" to send it.
2. If a customer has sent certain information or data and you respond to the customer, always leave your actions in the "Private Note".
Example:
3. If you are not an employee of the Chat Department and have requested certain data from the customer, always leave a note in the "Private Note", then click "Send" to send it.
Example:
