Orders
| COD | Cash on delivery | Cash on delivery (payment upon receipt) |
| PAD | Payment after delivery | Payment upon delivery (14 days after receiving the package) |
| ZPI | ZoodPay Installments | ZoodPay Installment |
| UzCard | Payment by card | Initial payment (100 % of product value) |
Global
| BO | Back office | Order management system |
| SBO | Seller back office | Order management system for Merchants |
| IVM | Interactive Voice Messaging | System of automatic outgoing calls |
| GMV | Gross Merchandise Volume | Total turnover of goods |
| NMV | Net Merchandise Value | Net value of products after taxes and discounts |
Payment
| ZoodPay API | ZoodPay API | ZoodPay connection system to Merchants' online stores |
| DPD | Days post due | How many days have passed since the due date |
| LP | Late payment | Overdue payment |
| PTP | Promise to pay | Promised payment |
Delivery
| RTS | Return solutions | Sale of returnable parcels |
| LMSP | Last mile shippping provider | |
| FMSP | First mile shippping provider |
Call-центр
| LCR | Lost Call Rate | The percentage of lost calls |
| SL | Service Level | Service Level |
| FCR | First Call Resolution | Percentage of calls in which the client's problem was solved from the first time |
| AWT | Average Waiting Time | Average response time |
| ATT | Average Talk Time | Average talk time |
| ATA | Average Time to Abandon | How long on average customers who did not wait for an answer waited on the line |