How to create a ticket (request) to the Merchant Care team : ZoodMall HelpDesk

How to create a ticket (request) to the Merchant Care team Print

Created by: Guzal Kaybusheva

Modified on: Tue, 25 Jan, 2022 at 10:49 AM

1. Go to outlook and enter the postal address: business.uz@zoodpay.com

2. In the subject of the letter, enter the order number for which you are applying. IMPORTANT: before sending a new letter, check the order number to see if a request has already been made for that number. If it has already been made, you do not need to create a new letter. Simply go to the existing ticket and check the updated response status:

3. In the "Signature" section, choose a ready-made template, fill in the details and send it. Your letter will be sent to the Merchant Care team as a ticket.

And send a request.

You can also find a video on the subject attached.

Guzal is the author of this solution article.

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How to create a ticket (request) to the Merchant Care team Print

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