ZoodMall HelpDesk

To apply for a refund, you need to follow the below steps: 1. Go to "Account" and select "Orders" section   2. Select the relevant ...

If the payment method is Areeba(Visa or MasterCard), the money will be refunded within 3-7 business days.

This status means that the customer confirmed to return the product. What we do if the product is Crossborder: If the order was wrongly sent and the re...

This reason for on hold means that there is not enough evidence for a refund.  Refund agent sends an e-mail telling the customer to upload a photo or video...

You can cancel your order within 2 hours after payment. If you have not cancelled your order within this time, this feature will no longer be available unti...

If one of the reasons listed in ZoodMall's cancellation policy happened to your product, you can apply for a refund within maximum 3 days from the order...

If you find that you have not received all the products you have ordered, please create a refund request from the app by following the below steps: If the...

This status means that the return was rejected because the evidence shared by the customer was unclear. If the deadline for refund (3 days for local orders...

This status means that the customer has not sent the product back to the seller's office/warehouse. If the time limit for submitting a refund (3 days f...

В случае UzCard за одиночный (Single) не возвращается сумма заказа, то нужно спросить мониторинг клиента через приложении Payme или UzCard и отправляем в Te...