ZoodMall HelpDesk

Contacting sellers 1

• How to contact with Turkish sellers?

Advertising from partners in the app 1

• Где клиент может узнать о рекламе и акции от партнера ?

How to place an order? 17

• How to place an order at ZoodPay & ZoodMall?
• What payment methods do you have?
• I accidentally ordered the same item twice, can I cancel one?
• How much is the delivery cost?
• What does " Pending payment" status mean?

View all 17

Information on refund 17

• How to apply for a refund?
• How long does it take to get a refund via Visa or MC?
• What does the status On hold "Waiting to return back items" mean ?
• What does the status On hold "Waiting for additional evidence" mean ?
• What is ZoodMall's cancellation policy?

View all 17

Information on installment (ZoodPay) 15

• What is a ZoodPay installment?
• How can I get approved for a ZOODPAY installment ?
• What are the terms to get an installment?
• How to buy in-store using ZOODPAY installment?
• Is it possible to increase the limit for buying in installments ?

View all 15

About ZoodMall 10

• What is ZoodPay & ZoodMall?
• What countries does ZoodPay & ZoodMall operate in?
• Is it possible to order using social networks?
• Where can I find ZoodPay & ZoodMall news?
• What does the FAQ mean?

View all 10

Coupons/Bonus/Cashback 11

• What is ZoodPay & ZoodMall Bonus ?
• Where to find out how much available Bonus do I have?
• What is the validity period of the Bonus?
• How to get ZoodPay & ZoodMall Bonus?
• How to get coupons?

View all 11

Information on payment 6

• Payment by COD method
• Payment by Areeba(Visa or MC) method
• Payment by PAD method
• Payment by ZoodPay Online (installment)
• Payment by ZoodPay Offline (installment)

View all 6

Questions about products 17

• I can' t find the product I want
• Where can I see the prices of products?
• Where can I find product description?
• In which section can I find products with a discount?
• Do you have local products?

View all 17

Questions about the app 17

• Where are the account settings?
• How to change the currency in the app?
• How to change a phone number?
• How to find the needed product?
• Where can I see the amount of my bonuses?

View all 17

Questions about delivery 14

• What are the number of days for delivery at ZoodMall ?
• Tracking number is not tracked
• How can customers find out their track number or order number ?
• What is a postal code?
• How to find out your postal code?

View all 14

Conflict situations 3

• Как вести себя в конфликтных (проблемных) ситуациях
• Если клиент употребляет ненормативную лексику (ругается, оскорбляет)
• The card has been charged and the customer has no active orders?

Glossary 1

• Glossary of specialized terms

Links to videos (video answers) 1

• Ссылки на видеоролики (видеоответы) на UZ и RU

Privacy and conditions 9

• What are the rules for working on the platform?
• What are the advantages of cooperation?
• How does the process of connecting to the platform work?
• In what cases cooperation can be refused?
• What is the application consideration period ?

View all 9

Reviews 5

• How to leave a review and rate the app?
• How to see the product rating ?
• Is it possible to change product reviews?
• Can I attach a photo/video to a product review?
• Is there any bonus for leaving a review?

KNOX 4

• What is KNOX ?
• What is Samsung Knox Guard?
• What can Zoodmall do using the Samsung Knox Guard Solution?
• How long does it take to unlock Knox?

AppFollow 4

• How to find new comments ?
• How to view comments in Android and iOS ?
• How to download the full report for the month or the required period?
• How can I see if the client has changed his review?

Information about the programs used in chats 2

• How to use the Freshchat website?
• How to respond customers correctly?

Information about the programs used in the calls 1

• calls

Pickup 1

• Rules for picking up the product

Requests from customers 0

Оферта 0

Запросы агентам из чата 0

Documents 0

Instruction 0

ZoodBox 0

Korzinka.uz 0

How to view push notifications in BO 0

Resolution 1

• Resolution

fiscal receipt 0

Предоплата 0

VIC 9

• Что такое VIC
• Где я могу совершить покупки в рассрочку?
• Как работает ZOOD Card?
• Каковы условия для получения ZOOD Card?
• Когда и каким образом производить оплату в рассрочку?

View all 9

Fresh Chat 13

• How can I find my financial report ?
• How can I receive my re-seller report ?
• Send me the reconciliation report
• There is a mismatch with my payment
• How is the Zood commission calculated

View all 13

Templates for Mechant Care 1

• New Legal Entity

Sellers dashboard 10

• Панель продавца
• Создание обратного трека с Фарго
• Внимание!
• Внимание!
• Внимание!

View all 10

Вопросы по заказам 4

• Как проверить посылку в Shipox(шипокс)?
• Как проверить заказ в Халве?
• Статусы Shipox(шипокс)
• Статусы Халвы

Порядок правил изменения заказ 1

• Как продлить срок хранения заказа в Халве?

Сбор Персональных данных 1

• Правила сбора персональных данных

FAQ TEMU 0

FAQ FARGO 0